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We provide comprehensive, convenient, and high-quality parts procurement solutions for owners, users, and maintenance enterprises of various engineering machinery (including excavators, loaders, cranes, rollers, etc.). We solve problems such as difficulty in matching part models, scattered procurement channels, and unreliable quality, ensuring the efficient operation of engineering equipment.
Service Classification and Details
1. Full-range Parts Sales Service
Service Name: Covering full-series engineering machinery parts sales
Specific Content: Providing engine systems (cylinder blocks, pistons, fuel injectors, etc.), hydraulic systems (hydraulic pumps, cylinders, oil pipes, etc.), chassis systems (tracks, tires, drive wheels, etc.), electrical systems (generators, sensors, instrument panels, etc.) and wearing parts (filters, brake pads, sealing rings, etc.), including parts of mainstream domestic and foreign brands (such as Komatsu, Caterpillar, Sany, XCMG, etc.) and niche brands.
Service Form: Online display of product details (including model, parameters, and applicable machinery models) on the website, supporting online ordering, providing graphic and video consultation to confirm models, and global logistics distribution.
2. Customized Parts Service
Service Name: Customization of special/non-standard parts
Specific Content: For customers' old models, imported niche models, or equipment with special modification needs, we connect with cooperating factories to customize exclusive parts according to the provided samples, drawings, or parameters.
Service Form: Submit customization requirements online (with relevant materials), professional technicians will conduct docking and evaluation within 24 hours, and sign a customization contract after confirming the plan and quotation, with delivery according to the agreed cycle.
3. Parts Technical Support Service
Service Name: Parts selection and adaptation guidance
Specific Content: Customers provide equipment models, fault phenomena, or part photos, and the professional technical team helps determine the required part models, and provides adaptation suggestions and installation precautions.
Service Form: Providing one-on-one guidance through the website's online customer service, phone (9:00-18:00 on working days), or video calls, offering free basic consultation, and providing solutions for complex issues within 4 hours.
4. After-sales Guarantee Service
Service Name: Parts quality after-sales guarantee
Specific Content:
Quality Assurance: All parts are 100% genuine, reducing procurement risks.
Receipt Inspection: Within 7 days of receiving the parts, if there is a model mismatch or quality problem (non-human damage), free return or exchange is supported;
Warranty Service: Core components (such as engine parts, hydraulic pumps, etc.) provide a 3-12 month warranty. During the warranty period, free repair or replacement is provided for quality problems;
Service Form: Contact our customer service, who will handle it within 12 hours. Logistics costs for return or exchange shall be borne by us (in case of quality problems).
Logistics Guarantee: Cooperating with well-known domestic and foreign logistics companies, providing wooden box packaging for large parts, with full compensation for transportation damage.
5. Service Process
Demand Confirmation: Customers determine the required parts through website search/consultation with customer service → the technical team assists in confirming the model;
Order Placement and Payment: Submit orders online, supporting payment methods such as corporate transfer;
Stocking and Shipping: Regular parts are shipped within 48 hours, customized parts are shipped according to the contract cycle, and the logistics tracking number is synchronized;
Receipt Inspection: Customers sign for and inspect the goods, and contact after-sales service if there are any problems;
After-sales Tracking: Provide free installation guidance and maintenance support during the warranty period.
Service Classification and Details
1. Full-range Parts Sales Service
Service Name: Covering full-series engineering machinery parts sales
Specific Content: Providing engine systems (cylinder blocks, pistons, fuel injectors, etc.), hydraulic systems (hydraulic pumps, cylinders, oil pipes, etc.), chassis systems (tracks, tires, drive wheels, etc.), electrical systems (generators, sensors, instrument panels, etc.) and wearing parts (filters, brake pads, sealing rings, etc.), including parts of mainstream domestic and foreign brands (such as Komatsu, Caterpillar, Sany, XCMG, etc.) and niche brands.
Service Form: Online display of product details (including model, parameters, and applicable machinery models) on the website, supporting online ordering, providing graphic and video consultation to confirm models, and global logistics distribution.
2. Customized Parts Service
Service Name: Customization of special/non-standard parts
Specific Content: For customers' old models, imported niche models, or equipment with special modification needs, we connect with cooperating factories to customize exclusive parts according to the provided samples, drawings, or parameters.
Service Form: Submit customization requirements online (with relevant materials), professional technicians will conduct docking and evaluation within 24 hours, and sign a customization contract after confirming the plan and quotation, with delivery according to the agreed cycle.
3. Parts Technical Support Service
Service Name: Parts selection and adaptation guidance
Specific Content: Customers provide equipment models, fault phenomena, or part photos, and the professional technical team helps determine the required part models, and provides adaptation suggestions and installation precautions.
Service Form: Providing one-on-one guidance through the website's online customer service, phone (9:00-18:00 on working days), or video calls, offering free basic consultation, and providing solutions for complex issues within 4 hours.
4. After-sales Guarantee Service
Service Name: Parts quality after-sales guarantee
Specific Content:
Quality Assurance: All parts are 100% genuine, reducing procurement risks.
Receipt Inspection: Within 7 days of receiving the parts, if there is a model mismatch or quality problem (non-human damage), free return or exchange is supported;
Warranty Service: Core components (such as engine parts, hydraulic pumps, etc.) provide a 3-12 month warranty. During the warranty period, free repair or replacement is provided for quality problems;
Service Form: Contact our customer service, who will handle it within 12 hours. Logistics costs for return or exchange shall be borne by us (in case of quality problems).
Logistics Guarantee: Cooperating with well-known domestic and foreign logistics companies, providing wooden box packaging for large parts, with full compensation for transportation damage.
5. Service Process
Demand Confirmation: Customers determine the required parts through website search/consultation with customer service → the technical team assists in confirming the model;
Order Placement and Payment: Submit orders online, supporting payment methods such as corporate transfer;
Stocking and Shipping: Regular parts are shipped within 48 hours, customized parts are shipped according to the contract cycle, and the logistics tracking number is synchronized;
Receipt Inspection: Customers sign for and inspect the goods, and contact after-sales service if there are any problems;
After-sales Tracking: Provide free installation guidance and maintenance support during the warranty period.
Service
Contact Us
Name: kevin
Tel: +86-13285691708
E-mail: hikevinking@gmail.com
WeChat: +86 13285691708
Whatsapp: +86 13285691708
Add: Room 601A, Building 16, Xin 'an Xinzhan Chuangxin Science and Technology Park, Xinzhan District, Hefei City, Anhui Province
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